NHS ‘What matters to you?’ day
Below is the Freepress story that we were proud to be a part of. We even made the Front Cover…
Having a laugh at work, having a supportive team and being treated with respect.
These are some of the examples you gave during an international day which encourages healthcare staff to answer the question: ‘What matters to you?’
The aim of the day, which took place on 6 June, was to try to understand what really matters to NHS patients and staff so we provide better patient-centred care and improve staff satisfaction.
Focusing on staff
Evidence shows that happy staff provide a higher quality of care to patients, and the day was about learning what’s important to staff and what can be done to make their time at work more enjoyable.
Photo booths and postcards
The Royal Free Charity sponsored photo booths for the day – at BH, CFH and the RFH, staff were also encouraged to tell us what matters to them by completing a postcard questionnaire.
Additional events took place at Edgware Community Hospital, St Pancras Hospital, Tottenham Hale and the Enfield Civic Centre.
Janadeen McDonald, senior sister, endoscopy, at CFH says: “What matters to me is being able to have a laugh at work with my colleagues and also knowing that I have support from my line manager.”
Trupti Shah, CFH staff nurse in endoscopy, agrees and says that it matters to her to make sure that ‘patients have had a good, positive experience.’
Farah Martinelli, a dialysis and out-patient administrator at BH, says: “It’s a satisfying day when the patients are happy, then the staff are happy too.”
Emma Korca, BH based paediatric junior sister, adds:
“What matters to me is that my team are safe, happy and able to do the job they love properly.”
Lauren Geddes, clinical lead respiratory physiotherapist at RFH, says: “I have a really good day when we are well staffed, there is laughter in the office, when we can find time as a team to share our stories, and when people around me are positive and open to suggestions.
“A ‘thank you’ from a patient always makes my day.”
What matters to me is that my team are safe, happy and able to do the job they love properly.
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